Return policy

At Hike-Footwear, our goal is to make sure every customer is completely happy with what they buy. If for any reason your order does not satisfy you, we are ready to assist. Please read through the return steps and policies described below.

Common Return Reasons and Solutions

  1. Arrived Late
    -Should your order be delivered after the promised timeframe (21 days), you qualify for an $8 refund as compensation.
  2. Defective/Manufacturing Defects/Quality Issues
    -If the item is faulty or has quality problems, we will ship you a replacement pair at no cost.
  3. Doesn't Fit Me (Wrong Size/Color Ordered)
    -You are welcome to return or exchange the item, though the return shipping cost is your responsibility.
  4. Changed Opinion (Item No Longer Desired)
    -You are welcome to return or exchange the item, though the return shipping cost is your responsibility.
  5. Wrong Item Received (Wrong/Missing Item from the Package)
    -You may send back the incorrect item and we will pay the return shipping fee, or we will ship you a replacement pair free of charge.
  6. Parcel Damaged on Arrival
    -If your parcel shows up damaged, we will send you a replacement pair at no charge.
  7. Incorrect Shipping Information Provided
    -Please review your shipping details carefully when ordering. If your shipping information needs updating, reach out to us right away so we can help correct it.
  8. Other (Please Specify in Additional Notes)
    -Please get in touch with us directly and we will work alongside you to sort out the matter.

How to Return Your Order

If you wish to return your entire order or just part of it, please follow these steps:

  1. Contact Us: Send us an email at hikefootwearstore@gmail.com within 30 days of receiving your order to ask for a return. Be sure to include your order number and the reason you are returning it.
  2. Prepare Your Return: Carefully pack the product(s) in their original packaging, along with every accessory and item that came with them.
  3. Ship the Return: Send the parcel to the return address given to you and provide the tracking number to our customer service team.
  4. Refund Process: After we receive and inspect your returned item(s), we will process your refund within 5 days to the original payment method.

Non-Returnable Items

Items matching the criteria below are not eligible for return:

  1. Pre-ordered products.
  2. Items that have been used or are no longer in their original condition.

Promotional Sale Items (Including BOGO Offers:)

  • Products bought during promotional sales (BOGO offers included) may be returned, but are capped at a maximum of 3 items. This rule helps us manage our inventory effectively and lets us keep offering you great deals.

Products Damaged on Arrival

If your item was damaged in transit, please:

  1. Take clear photographs of the damaged item on a flat surface where both the defect and the label are visible.
  2. Email those photos plus a description of the problem to hikefootwearstore@gmail.com within 5 days of receiving your order.

We will send a replacement product free of charge. If a second defect happens, we will issue a full refund.

Additional Information

  • Contact Us: If you have questions or need more help, please contact us by email at hikefootwearstore@gmail.com. Our team is available five days a week (Mon-Fri) and will get back to you as quickly as we can.
  • Return Process: Every return has to be approved by our customer service before it is shipped. Returns sent without authorization will not be accepted.

Thank you for choosing Hike-Footwear. We value your business and are committed to making sure you are satisfied with our products.