Customer Support

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Customer Support

Frequently Asked Questions

1. Product Features, Fit & Care

DOES HIKE FOOTWEAR HELP WITH NEUROPATHY?

Yes. Hike Footwear is built with elements that assist people dealing with neuropathy — a roomy toe box, a non-constricting upper, a grippy slip-resistant sole, and a flat, bendable construction that encourages better circulation and eases pressure on sensitive nerves.

IS HIKE FOOTWEAR GOOD FOR PLANTAR FASCIITIS?

Yes. The ergonomic shape of Hike Footwear lowers strain on the heel and plantar fascia, keeps the arch properly aligned, and supports natural movement — all helpful for anyone with plantar fasciitis.

DOES HIKE FOOTWEAR HAVE ARCH SUPPORT?

These shoes follow a barefoot philosophy with a minimalist sole and no built-in arch support. Optional orthopedic insoles can be bought separately.

DOES HIKE FOOTWEAR RUN TRUE TO SIZE?

Yes — most customers find that Hike Footwear runs true to size. If you have wider feet or use orthotics, a size guide is available on the site, and half-size adjustments are recommended when you are in doubt.

ARE YOU SUPPOSED TO WEAR SOCKS WITH HIKE FOOTWEAR?

It is up to you — wear them with or without socks. The inside stays comfortable and breathable even barefoot, though moisture-wicking socks can improve hygiene and fit for some people.

WHAT ARE THE MATERIALS USED IN YOUR SHOES?

Our barefoot shoes are made carefully with the highest-quality materials for comfort and performance. The key materials are:

  • Upper Material: We use premium polyester for the upper part of our barefoot shoes, giving durability and a comfortable fit.
  • Sole Material: The sole is made from organic rubber, offering excellent grip and flexibility.
  • Winter Shoes: Our winter variants use the same organic rubber sole for traction, but the inside is lined with a special insole that blends EVA and cotton wool for extra insulation and warmth during colder seasons.
IS HIKE FOOTWEAR WASHABLE?

Yes. Most Hike Footwear models can be surface-washed with a damp cloth. For a deeper clean, take out the insole and gently hand-wash with mild soap and water. You can also machine wash them by choosing the delicate or gentle cycle.

HOW TO CLEAN HIKE FOOTWEAR?

Spot-clean using a soft cloth or sponge with mild soap. Take the insoles out if needed.

WHAT IS THE PROPER CARE INSTRUCTIONS FOR THE SHOES?

For detailed Care Instructions, please visit this LINK.

WHERE TO SEE YOUR SIZE CHART?

Please click this LINK to see the size chart for all of our shoes.

2. Ordering, Shipping & Tracking

HOW CAN I PLACE AN ORDER?

To place an order, head to the product page, which you can reach through the navigation. Pick the quantity you want and click "Add to cart." You will be taken to your shopping cart. Now click "Checkout" and follow the steps shown to complete your order.

I accidentally entered the wrong delivery address. Can I change it?
If so, please email us at hikefootwearstore@gmail.com as soon as possible. If your order has already shipped, we will do our best to correct the error afterward.

WHERE IS HIKE FOOTWEAR SHIPPED FROM?

Hike Footwear ships from a centralized international fulfillment center for fast, dependable global delivery. Exact warehouse locations can vary with stock levels and destination, but all orders are processed within 24–48 hours and typically delivered within 6–10 business days to the U.S., Canada, and Australia. We partner with global logistics providers for safe, trackable shipping wherever you are.

HOW LONG DOES IT TAKE TO SHIP?

Our team works hard to get your order to you as quickly as possible. Due to high demand, delivery times may run longer in some places. Even so, your order should usually arrive within 6-10 working days after we receive your payment.

During holidays and peak season, orders usually arrive within 10-15 working days after we receive your payment.

IS INTERNATIONAL SHIPPING POSSIBLE?

Yes, we ship to the United States, Canada, New Zealand, Australia and Europe. On request, we can deliver your order to any country. Just send a request to: hikefootwearstore@gmail.com

WHERE IS HIKE FOOTWEAR LOCATED IN USA?

Hike Footwear is based in the U.S., and its operations are supported by regional fulfillment centers in several locations to speed up delivery. Full address details are provided upon order or contact for security reasons.

HOW TO TRACK MY ORDER?

To track your order, enter the tracking number we provided on our track and trace page. It may take 1-3 business days to see your order status after you receive the tracking number. If you have not received a tracking number from us, please email hikefootwearstore@gmail.com and we will immediately send your tracking number and order status.

3. Returns & Cancellations

HOW TO RETURN HIKE FOOTWEAR?

To return, email hikefootwearstore@gmail.com within 30 days of receiving your order. Include your order number and reason. After approval, ship the product back using the provided return address. Refunds are processed within 5 days of receipt.

WHAT IS THE PROCEDURE FOR RETURNS?

If you wish to return your order, please visit our return policy page for detailed information on the return procedure.

CANCELLATION TIMEFRAME

You can cancel your order within 15 minutes to 2 hours after placing it. To cancel, please contact us at hikefootwearstore@gmail.com.

4. Manufacturing & Miscellaneous

IS HIKE FOOTWEAR MADE IN USA?

While the company is U.S.-based, production happens internationally under ethical and high-quality manufacturing practices.

WHERE ARE HIKE FOOTWEAR MADE?

Hike Footwear products are manufactured through vetted suppliers, primarily in Asia, under strict quality control standards to ensure barefoot functionality and durability.

WHERE IS HIKE FOOTWEAR MANUFACTURED?

Production takes place mostly in Asia using materials and designs approved by foot-health professionals.

CAN YOU BUY HIKE FOOTWEAR IN STORES?

Currently, Hike Footwear is sold exclusively online through the official website. This lets the brand offer better pricing and maintain quality control.

WHERE TO BUY HIKE FOOTWEAR?

You can purchase Hike Footwear directly through the official website. This ensures you are getting the latest models, authentic products, and customer-friendly return options.

ARE YOUR SHOES WATERPROOF?

Some barefoot shoe models are waterproof and some are not. If you are unsure about a shoe's details, you may email our customer service support at hikefootwearstore@gmail.com.

HOW TO UNSUBSCRIBE FROM RECEIVING EMAIL FROM YOU?

There are two (2) ways to unsubscribe from our email:

  • One is upon opening the email — you may click the "Unsubscribe" button at the upper right corner of the email.
  • Two is at the bottom of the email — you may click the "Unsubscribe" link.

If you have any other questions that are not answered in our FAQ, please email us at hikefootwearstore@gmail.com. We will help you as soon as possible.

Do you have any questions?

Our customer service team is available Monday - Friday, 8:30 AM EST to 5:30 PM EST.

CONTACT US